Policies

Exchanges, Returns and Cancellations 

All items are made to order and are final sale.

If you notice a defect or flaw in your order please contact us within 7 days of receiving your package and we will be happy to help you as long as your item is still in the same condition as it was received in (has the appropriate liner and tags attached and is unworn and unwashed). Due to the made to order process, orders cannot be cancelled as they go into production immediately.

Our products are handmade to order so we cannot accept returns or exchanges based on change of mind or improper fit. If you are unsure about sizing please email us for personalized assistance. Please note that some light colors such as white are more likely to become slightly sheer when wet. Also, we recommend choosing coordinating fabrics since the reverse side may show a little when worn and straps are not reversible. If you have any concerns about the products you are interested in please email us at NoelaniTheLabel@gmail.com and we can assist you. In certain cases a return, exchange or cancellation may be allowed but fees may apply. Thank you for understanding!

Shipping

If you select Standard Shipping your order will ship as a USPS First Class Package (average about 3-7 days). This is $5.99 or free with orders over $100. Expedited shipping is $14.99 and will ship as a USPS Priority Mail Package (average about 1-3 days). All shipping comes with tracking which will be sent to you via the email you provide at checkout. We are not responsible for lost, stolen, delayed or damaged packages once they are shipped. We cannot guarantee the arrival time of packages as shipping delays are beyond our control.

International shipping is calculated at the time of order. We currently ship to Australia, New Zealand and Canada. Customs, duties and additional fees are the responsibility of the buyer. We offer First Class Package International (average about 1-3 weeks) and Priority Mail Express International (average 3-5 business days). We cannot guarantee the arrival time of packages as shipping delays are beyond our control.