Policies 2024

Returns and Exchanges

We are sorry if you do not completely love your Noelani purchase and we want to help make it right! Contact us here to start your exchange. Be sure to include your order number.

  • We offer exchanges in the form of store credit only.
  • Returns must be sent within 14 days from your order being delivered so contact us as soon as possible.
  • Items must be in new condition:
    • Unworn, unwashed, no odor, damage, stains, rips, etc.
    • Tags and hygiene liners still attached
    • In their original packaging if possible
  • For US returns only, we will provide a pre-paid return shipping label (your return will be subjected to a $7 processing fee). Original shipping costs and return shipping costs will not be reimbursed.
  • International returns are responsible for their own shipping. 
  • Store credit will be sent digitally to the email used to place the order and expire 5 years from when they are sent. 
  • We aim to process returns within 2-7 days. Your store credit will be sent digitally to the email used to place the original order. The amount will be for the amount you paid for the item less any original shipping costs or discounts.
  • Unauthorized returns will not be accepted. If an item is received in unacceptable condition, you will be contacted and it will be sent back to you. We reserve the right to refuse returns that do not meet the above conditions.
  • Our styles tend to sell out quickly. If you are worried about the item you want selling out, we suggest placing a new order right away and using the store credit in the future. We are sure you'll find something you like!
  • Final sale items (custom orders, items with customization, sample sale items, items discounted greater than 15% etc.) are not eligible for returns.
  • We cannot reimburse original shipping costs or match any previous discounts.
  • If you receive a damaged or incorrect item, we are sorry! Please contact us via our website or email and we will help arrange a replacement free of charge. Please be sure to contact us within 10 days of receiving your order. 

We are not able to make any exceptions to this policy.

Cancellations

  • All items are made to order and go into production immediately. Please double-check your order before placing it.
  • If you wish to make a change to your order, please contact us as soon as possible. We are not able to guarantee any changes or cancellations once an order is in production or shipped.

    Shipping

    • Many of our items are made to order. Shipping time does not include processing time (the time it takes to make your order).
    • Processing time is typically 5-10 days but can take 1-3 weeks in busier seasons. Updates will be listed on our website homepage and on our Instagram @Noelani_TheLabel if it is taking longer than usual. Thank you for your patience, we promise it’s worth the wait! 
    • Once your order ships, the tracking information will be sent to the email you placed the order with. Please check your spam folder if you do not see it.
    • We are not responsible for lost, stolen, delayed, or damaged packages once they are shipped. We cannot guarantee the arrival time of packages as shipping is beyond our control.
    • If you need your order by a certain date please leave a note at checkout with the date and choose the Expedited shipping option. Your order will be moved to the front of the queue and will be made and shipped as quickly as possible. We will ship your order before the date you need it by but are not responsible for any shipping delays outside of our control. Packages to Hawaii, Alaska, and US territories make take longer than the timeframes below. 
    • For domestic (US) shipping:
      • Standard Shipping is a flat fee of $5.99 or free on orders over $150 USD and will ship USPS Ground Advantage with an expected shipping time of about 3-7 days.
      • Priority Shipping is a flat fee of $9.99 and is shipped USPS Priority Mail with an expected shipping time of about 1-4 days.
      • Expedited Shipping is $24.99 and includes a shorter processing time (1-2 business days) and will ship as a USPS Priority Mail Package with an expected shipping time of about 1-4 days.
      • For International Shipping:
        • We currently ship to Australia, New Zealand, Canada, and most countries in Europe, South America, and Asia. If you can place an order, then we ship to your country. If you do not see your country, contact us and we will check if we can ship to you!
        • Customs, duties, taxes, and any additional fees are the responsibility of the buyer.
        • USPS Shipping- we offer First-Class Package International (average shipping time about 1-3 weeks) and Priority Mail Express International (average shipping time 3-5 business days).
        • Some countries have the option to ship via UPS which typically arrives much faster.

          Fabric Choices 

          • All available solid fabrics are listed as swatches on the product pages. Available prints are listed in this collection
          • Additional photos can be seen by swiping on the product page and on our Instagram @Noelani_TheLabel
          • Since all items are made to order we do not have photos of each style in every fabric so you’ll have to use your imagination a bit! For more photos please visit out Instagram @Noelani_TheLabel and view our photos and highlight with recent orders. We can also send you photos of fabrics or example suits.
          • Please note that some light colors such as white are more likely to become slightly sheer when wet. We do test all fabrics in different conditions before offering them but please choose carefully.
          • We also recommend choosing coordinating colors and prints.
          • String ties are not reversible so if you are choosing two different fabrics the best matching strap fabric will be chosen by the designer if you do not specify your preference.
          • If you have any concerns or questions about the products you are interested in please  contact us and we can assist you.

          Sizing

          • If you are unsure about sizing please see our size chart here. Or  contact us for more information, or DM @Noelani_TheLabel on Instagram, for personalized assistance on sizing, order questions, style selection or anything you may need. We typically recommend sizing up for a more comfortable fit or down for a more snug fit.